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What to expect when you call a helpline

If this is your first time calling a helpline for help, you may have questions. Someone will be there to listen and support you.

What happens when you call:

• The person will ask your name and how they can help

• They may ask for other personal information to help you, but you don’t have to share

• They will keep what you say to themselves

• They will listen to you with compassion

• They will not judge you or tell you what to do

• They may give you ideas about where to find more help or how you can find a counselor

The helpline will not share your information unless there are signs of abuse or neglect or they are worried about harm to yourself or others. Please go to the organization’s website to learn more about their privacy policies.